||[Jan. 2nd, 2007|12:55 pm]
Jiffy Lube is paying for my engine to be replaced.
Now I just gotta get this bumper situation straightened out. But that's nothing compared to the engine cost.
I just had a funny conversation with the Jiffy Lube manager:
"I was just calling to find out what's up with my car."
"Well, the Mini dealership ordered the replacement engine on Saturday and it should be put in in the next few days."
"Wait- so you ARE accepting responsibility for it?"
"Well, we're not accepting responsibility, but we are paying to have the engine replaced. Your car did arrive at Mini Cooper with a full tank of oil."
"We could probably win if we took it to court, but we are a customer service organization, so we're paying for it."
"Okay, fine. I could care less so long as you're paying for it."
For the record, the only reason the Mini Cooper had a full tank of oil was that Jiffy Lube 'fixed' things on Saturday. But by then the damage had already been done.
Still, props to them for paying for it with minimal fuss.