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Roy Janik

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extra crunchy [Jan. 2nd, 2007|12:55 pm]
Roy Janik

Jiffy Lube is paying for my engine to be replaced.


Now I just gotta get this bumper situation straightened out. But that's nothing compared to the engine cost.

Again, woo.

I just had a funny conversation with the Jiffy Lube manager:

"I was just calling to find out what's up with my car."
"Well, the Mini dealership ordered the replacement engine on Saturday and it should be put in in the next few days."
"Wait- so you ARE accepting responsibility for it?"
"Well, we're not accepting responsibility, but we are paying to have the engine replaced. Your car did arrive at Mini Cooper with a full tank of oil."
"We could probably win if we took it to court, but we are a customer service organization, so we're paying for it."
"Okay, fine. I could care less so long as you're paying for it."

For the record, the only reason the Mini Cooper had a full tank of oil was that Jiffy Lube 'fixed' things on Saturday. But by then the damage had already been done.

Still, props to them for paying for it with minimal fuss.

[User Picture]From: kbadr
2007-01-02 07:12 pm (UTC)
That's awful nice of them to pay to fix your car when they had nothing to do with it breaking. Man, what a wonderfully charitable company.
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[User Picture]From: fiberboard
2007-01-02 07:22 pm (UTC)
I'm going to pre-order Jiffy Lube's new book "IF We Did It."
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[User Picture]From: warhol
2007-01-02 08:34 pm (UTC)
"We could probably win if we took it to court, but...."

Sounds like a challenge to me! (You're not signing any papers that make this into a settlement, are you? Cause if not, there's nothing to stop you from finding some ambulance-chaser to handle the case....)
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